The owner and manager of the b2b.colby.si store is Colby d.o.o., Ob Dravi 6,2000 Maribor, tax number: SI45877769, registration number: 57219380000 (hereinafter also the provider). The General Terms and Conditions deal with the operation of b2b.colby.si, the rights of store users and the business relationship between Colby d.o.o. and customers. The buyer is reminded of the terms of business with each purchase.
Data protection and privacy:
The manager of the b2b.colby.si online store, Colby d.o.o., is obliged to protect the personal data of its users in accordance with the Personal Data Protection Act (ZVOP-1). We will only use your information to inform you of significant changes and new services in our online store. We will send you commercial e-mails in case you have signed up for them when registering.
Exceptional disclosure of personal data:
Data collected by Colby d.o.o. (b2b.colby.si), will be disclosed only if such an obligation is stipulated in law or that such action is necessary for proceedings before courts or with other state bodies for the protection and realization of the legitimate interests of Colby d.o.o.
By using our website, you agree with the published b2b.colby.si rules.
After placing the order, the customer receives an e-mail notification of acceptance of the order. The provider will review the order, check the availability of the ordered items and confirm or reject the order with good reason. The buyer may contact his administrator to verify the delivery data. In case the delivery time of the product is too long and the buyer does not want to wait, he can inform the provider and the provider will remove the product from the order or. cancel the entire order and return any purchase price already paid to the buyer. The provider is not liable for damage caused by a longer delivery time or non-delivery of goods.
All prices are expressed in EUR and do NOT include VAT. Expressed retail prices are recommended prices and include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.
Product prices do not include postage costs.
Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will provide mutual satisfaction. In the event that the published price due to human or technical error deviates significantly and obviously from the real price of the product on the market, we reserve the right not to deliver the ordered goods.
If a certain product is not in stock, the price may change. Prices are for information only and are subject to change without notice.
The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
TERMS OF PAYMENT
• Payment by proforma invoice (advance):
Payment by proforma invoice means that you settle the invoice on the company's current account: SI56 3000 0000 7485 623 before receiving the goods. Payment can be made on the basis of the received electronic order - offer or. estimate. The goods will be delivered or. sent after receipt of funds to the company's account. When paying, be sure to provide the reference number provided on the offer. When paying by proforma invoice, the payment organization may charge the buyer a fee in accordance with its operations.
• Payment by contract agreement (deferral):
The contractual partners are entitled to payment by invoice within the agreed deadline (according to the contract) or the date specified on the issued invoice.
• Payment by debit or credit card
Our partners can also settle the goods via the credit card payment method, in which case our system will guide you to the realization of the payment. After the payment is concluded, we will deliver goods to you based on the shipping method selected.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider shall make every effort to fulfill its duty to establish an effective complaint handling system.
In case of problems, the buyer can contact the provider via e-mail email@example.com or contact telephone number +386 (0)2 330 33 00 The provider will confirm within five working days that he has received the complaint and keep him informed about the progress of the procedure. The provider will make every effort to reach an amicable settlement of the dispute.